Refund & Return Policy

At WearNord, customer satisfaction is our priority.

To ensure your complete satisfaction, we offer a 30-day money-back guarantee across our entire catalog. However, to guarantee the validity of your request, imperative conditions apply.

⚠️ ELIGIBILITY CONDITIONS (READ BEFORE PROCEEDING)

To be eligible for a return and for a refund to be triggered, your item must imperatively be:

  1. In the same condition that you received it (unworn, unused, with tags attached, and in its original packaging).

  2. Accompanied by the receipt or proof of purchase.

  3. Accompanied by the Mandatory Return Form duly completed.

IMPORTANT: Any return request will only be processed if the customer completes and sends back the mandatory return form provided by our company.

Without this completed form, no return will be accepted, and no refund will be issued.

Once the return is approved by our support team, you must provide us with a certified tracking number within 48 hours of shipment. The customer is solely responsible for the safe delivery of the merchandise to our return address.

OUR 4 RETURN SCENARIOS

1. You wish to cancel or modify your order

We process orders quickly, generally within 24 hours. Therefore, you have 24 hours after placing your order to send an email for cancellation or modification via our contact form.

  • Past this deadline, your items will likely have been shipped, and cancellation will not be possible without a standard return.

  • Important: If the delivery address provided during checkout is incorrect, we decline all responsibility, and no refund will be issued.

2. You have not received your package

Our delivery times are generally 7 to 10 business days. If you do not receive your item within 30 days, please contact us immediately via our contact page to report an item not received.

3. You received your item, but you are not satisfied

Do not worry! You can return your item up to 30 days after receipt*. Within 30 days of receipt, you may return a product and receive a refund, an exchange, or store credit for a future purchase if you have received a product that is:

(a) In damaged or contaminated packaging

(b) Defective or otherwise faulty

(c) Significantly different from what you ordered (incorrect item)

Here is the mandatory 3-step procedure:

  1. Contact Support via our contact page to inform us of your intention to return.

  2. Print and fill out the Mandatory Return Form that we will send you.

  3. Ship your item accompanied by the form to the address provided by our team via email.

*Strict Condition: The item(s) must be returned in perfect condition, either in their original packaging or in another secure packaging. In the event of item deterioration, misuse, or missing packaging, our customer service team reserves the right to refuse the return, replacement, or refund as the item can no longer be considered new. If the item has been misused or does not correspond to your original order, it will not be refunded.

4. You received your item, but it arrived damaged

It may happen that your package is mishandled during delivery and your item arrives broken. In this case, or in the case of a design defect, please contact us by clicking here and provide the following details:

  • Your order number

  • Description of the problem (defective item, etc.)

  • A photo or a video

RETURN SHIPPING COSTS

Please note that return shipping costs are the sole responsibility of the customer. This means that any expense associated with returning the item, such as shipping fees or handling fees, must be assumed by the customer.

We are here to support you and ensure that your experience with WearNord is as pleasant as possible, in accordance with these rules.